Effective date: 23 July 2026
This page explains the warranty position and the process for damaged or non-conforming products purchased from vulneruba.com.
1. No additional commercial warranty
Unless expressly stated in writing on the product page, Vulneruba does not provide an additional voluntary commercial warranty, extended warranty, or manufacturer warranty of its own. This does not exclude, restrict or replace any mandatory statutory rights or legal guarantee that applies to your purchase.
2. Statutory legal guarantee
For eligible consumers in the European Union, goods must conform to the contract and are covered by the mandatory legal guarantee required by applicable law, generally for at least two years from delivery. Your contract is with the seller, and any legally required remedy remains available regardless of the absence of an extra commercial warranty.
3. Available remedies
If a product was defective, damaged, or not as described when delivered, contact us. Where the law requires, repair or replacement will be provided at no cost, within a reasonable time and without significant inconvenience. If those remedies are impossible, disproportionate, fail, or are not completed appropriately, you may be entitled to a proportionate price reduction or termination of the contract and a refund.
4. Arrival damage
Report visible transit damage as soon as reasonably possible. Email admin@visiontradeai.com with your order number, a description, and clear photographs of the item, shipping label and packaging where practical. Do not discard the item or packaging until we provide instructions. A delay in reporting does not remove rights that cannot lawfully be waived, but prompt evidence helps us resolve the claim.
5. What is not covered as a conformity defect
To the extent permitted by law, remedies do not cover damage occurring after delivery because of misuse, neglect, accidents, liquid or impact damage, improper storage, normal wear, unauthorised repair or modification, use contrary to instructions, unlawful operation, or incompatibility with third-party accessories, unless the underlying issue existed at delivery or the law provides otherwise.
6. Claim process
- Email us with your order number and details of the issue.
- Provide reasonable evidence requested to assess the claim.
- Wait for return or troubleshooting instructions before shipping the item.
- Use the authorised return method we provide for a valid defect claim.
For a valid statutory defect or transit-damage claim, we bear the necessary return and replacement delivery costs. Do not purchase your own premium return service unless we approve it in writing.
7. Re-shipping after customer-caused failed delivery
If the original shipment is returned because of an incorrect or incomplete address, refused delivery, or missed collection, the customer pays the new shipping charge for any re-shipment. This rule does not apply where the failed delivery resulted from our error or a carrier arranged by us.
8. Package contents and third-party items
Only items expressly listed on the product page are included. A microSD card is not included unless the product page specifically says otherwise. Third-party accessories are governed by their own product terms and any mandatory legal rights.
9. Responsible use
You are responsible for using the product lawfully and only on systems, devices and networks you own or are authorised to test. We are not responsible for loss caused by unlawful or unauthorised use, subject always to liability that cannot be excluded by law.
10. Contact
VisionTrade AI
Trading as Vulneruba
Lithuania
Email: admin@visiontradeai.com